❓ FAQs
Q: How long does shipping usually take?
A: Once your order ships, it typically arrives in 3–7 business days. You’ll receive a tracking number via email to keep an eye on your package.
Q: Can I change my shipping address after placing an order?
A: If your order hasn’t shipped yet, email us immediately at kaimibeautyco@gmail.com. Once a package is processed, we’re unable to make changes.
Q: What happens if my package says delivered but I didn’t receive it?
A: First, check with neighbors or your local post office — packages are often marked as delivered slightly early. If you still can’t locate it after 3 days, contact us and we’ll help you file a claim with the carrier.
Q: Are your products cruelty-free or vegan?
A: Yes! All Kaimi Beauty products are cruelty-free and many are vegan-friendly. Each product listing includes full ingredient details.
Q: Do you offer discounts or promotions?
A: We occasionally run special promos for new launches and holidays. Sign up for our newsletter or follow us on social media to stay updated.
Q: How do I become a brand ambassador?
A: We’re always looking for passionate beauty lovers to join our ambassador team! Follow us on Instagram and watch for open applications — or email us for details.
Q: Do you offer wholesale or bulk orders?
A: Yes — if you’re interested in carrying Kaimi Beauty products in your store or boutique, reach out to us directly at kaimibeautyco@gmail.com with “Wholesale” in the subject line.
Q: How do I care for and store my products?
A: Keep all lip products stored in a cool, dry place away from direct sunlight. Close caps tightly after use to maintain freshness.
Q: Do you test on animals?
A: Never. Kaimi Beauty is proudly 100% cruelty-free.